- Agency Representatives
- Aging Resources
- Board of Directors
- Community Resource Directory
- Complaint Resolution Procedure
- Customer Service
- HIPAA Privacy Notice

Activities, Events, & Programs
- See What's New!

Activities Schedule

Adult Day Services-Otsego Haus

Advocacy Department

Caregiver Support Group

Creating Confident Caregivers Workshop

Donations and Planned Gifts
- Make A Donation
- Make a Planned Gift
- Testimonials
- Donor Wall

Employment Opportunities

Fall Reduction Programs
- A Matter of Balance
- Life is a Balancing Act
- Young at Heart Exercise Classes

Flu Shot Clinic

Grandparents Raising Grandchildren

In-Home Service

Meal Programs
- Meal Reservations
- Menus

Medical Resource Department

Medical Transportation Program

Medicare/Medicaid Assistance Program (MMAP)

Parkinson Support Group

Prime Times

Senior Project FRESH/Mkt FRESH

Tax Assistance Program

Technology & Aging
- Exploring Technology

Volunteer Program
- Volunteer Opportunities
- Volunteer Registration

Ph: (989) 732-1122
Fax: (989) 731-2739
Contact Us: click here
Business Hours:
8:30 a.m. to Noon
1 to 3:30 p.m.
Monday - Friday
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120 Grandview Blvd., Gaylord, Michigan  49735

Customer Service

The Otsego County Commission on Aging (OCCOA) customer service department assists those who call the agency or drop by the main office with questions or concerns.  Staff are prepared to answer all kinds of questions and provide direction and assistance for older adults, family caregivers, and people with disabilities in need.  This department fields over 100 phone calls and client visits to the office window every day!

OCCOA offers qualifying adults homemaking services, personal care services, adult day services, daily reassurance phone calls, rides to medical appointments, home-delivered meals, advocacy, and respite care services.  Many social and educational activities, as well as support groups and volunteer opportunities, are also offered by the agency.  The customer service department is responsible for providing information about these services, activities and programs, as well as enrolling people for them.  Whatever the concern, the customer service department has been trained to help those who are in need, or provide referrals for services the agency does not offer. 

Are you an older adult (60 or older) who is new to Otsego County or OCCOA-sponsored programs, activities, or services?

If so, the OCCOA Customer Service Department invites you to stop by the office to receive your OCCOA key card. Your key card is a quick and accurate way to sign up for OCCOA-sponsored programs, activities, and services. When you're here, be sure to ask about the many programs, activities, and services being offered by the agency.

Frequently Asked Questions

Where can I learn more about OCCOA programs, activities, and services?

On this website, you can also visit the See What's New! and Activities Calendar pages.  The OCCOA also advertises many programs, activities, and services through its Facebook page.  To join the OCCOA Facebook community, just click on our Like button (top right-hand corner of this website) and follow the links. Paper copies of our activities calendar are also located at our main office, located at the Alpine Alten Zimmer apartments.  While you're there, be sure to check out our new big-screen monitor (located in the main lobby) for all the latest happenings at the agency!


Shannon Gapinski - Customer Service Coordinator


When facing a difficult situation or person a smile goes a long way!
~ Author Unknown ~